Help Center
Everything you need to know about the Staff Performance Hub.
Scoring Formula Quick Reference
Total Score =
Weighted POS + Customer Voice + Metric Bonus + RT Bonus
Customer Voice =
NPS%/10 + (Promoters × 1) − (Detractors × 2) [uncapped]
Weighted POS =
PPA×25% + LSC×25% + LBW×20% + Glass×15%
Tier Thresholds
A: ≥85 | B: ≥70 | C: <70
Still need help? Contact your regional manager or reach out to In the Weeds Collective
