Scoring Guide
How employee performance scores are calculated
Score Formula
Total = POS Metrics + Metric Bonus + Customer Voice + RT Bonus
85
POS Max
20
Metric Bonus Max
∞
Cust. Voice
20
RT Max
110+
Top Score
Weighted POS Metrics (85 pts max)
Metric Bonuses (20 pts max)
Customer Voice - UNCAPPED
Review Tracker (20 pts max)
DAR Penalties (Admin-Only)
Store Health Index
Performance Tiers
Worked Example — Top Performer
2026 Q2 Scoring Model • Bubba Gump Shrimp Co.
