Scoring Guide
How employee performance scores are calculated
Score Formula
Total = Main Grade (POS + NPS) + Metric Bonus + CV Bonus + RT Bonus
100
Main Grade Max
20
Metric Bonus Max
∞
CV Bonus
20
RT Max
110+
Top Score
Main Grade (100 pts max)
Metric Bonuses (20 pts max)
Customer Voice Bonus - UNCAPPED
Review Tracker (20 pts max)
DAR Penalties (Admin-Only)
Store Health Index
Performance Tiers
Worked Example — Top Performer
2026 Q4 Scoring Model • Bubba Gump Shrimp Co.